Responsible Gaming
- At R-Live, we aim to promote a safe and enjoyable gaming environment for all our users through Responsible Gaming. We are dedicated to the prevention of problematic and underage gambling. We aim to foster a healthy gaming habit and ensure that our platform is used for entertainment in a responsible manner.
- Problematic Gambling (sometimes referred to as “Gambling addiction” or also known as “Compulsive Gambling”), refers to a behavioral disorder characterized by an individual's persistent and uncontrollable urge to engage in gambling activities, despite experiencing negative consequences and adverse impacts on various aspects of their life. This addictive behavior can lead to a loss of control over gambling habits, preoccupation with gambling-related thoughts, and continued gambling even in the face of mounting debts, strained relationships, and personal distress. Gambling addiction is recognized as a psychological disorder and can have profound effects on a person's mental, emotional, and financial well-being, often requiring professional intervention and treatment to address and manage.
- Signs of Gambling Addiction The identification of gambling addiction is crucial as it does not only manifest in financial aspect but in the behavioral and psychological aspects of the gambler which when neglected will create a negative impact on the gambler himself, his family/ies and to the society.
- Please take a moment to review the following self-assessment questionnaire for Problematic Gambling.
- Do you find yourself constantly thinking about gambling, planning the next session, or reminiscing about past gambling experiences?
- Have you experienced difficulty controlling or stopping your gambling activities, even when attempting to cut down or quit?
- Do you feel the need to place larger bets or gamble more frequently to achieve the same level of excitement?
- Do you often feel restless or agitated when you try to reduce or stop gambling?
- Have you found yourself continuously trying to recoup previous gambling losses by gambling more?
- Have you neglected work, school, family, or personal obligations due to gambling activities?
- Have you borrowed money from friends, family, or financial institutions to fund gambling or pay off gambling-related debts?
- Have you hidden the extent of your gambling activities from loved ones and resorted to deception to conceal losses?
- Do you use gambling to escape from stress, anxiety, depression, or other emotional issues?
- Have your relationships with family and friends been strained due to neglect, deceit, or financial strain caused by gambling?
- Are you experiencing severe financial difficulties, including maxed-out credit cards, unpaid bills, or bankruptcy, due to gambling losses?
- Do you feel depressed, anxious, guilty, or suicidal as a result of gambling-related problems?
- Have you lost interest in activities or hobbies that were once enjoyable and engaging?
- Have you made unsuccessful attempts to quit or reduce gambling?
- Are you putting significant relationships at risk due to your gambling behaviors and the resulting consequences?
- If you find yourself answering 'yes' to several of these questions, you may be struggling with problematic gambling. Seeking professional help from mental health practitioners, support groups, or addiction treatment centers is strongly recommended.
- Underage Online Gambling Protection Persons younger than 21 years old are not allowed to play. Our underage online gambling protection policy is designed to prevent individuals below the legal gambling age from accessing our platform and engaging in any form of gambling activity. To uphold this commitment, we implement robust age verification procedures during the registration process, requiring users to provide valid identification to confirm their age. Additionally, we encourage users to protect devices with password and keep user credentials private. Player Controls and Self-Exclusion Our platform offers a range of robust player control features, allowing users to manage their gaming activities responsibly. These features include setting limits on deposits, wagers, and session durations, empowering users to maintain control over their gaming behavior. For players who wish to take a break from gaming or gambling activities, we offer self-exclusion options for periods of six (6) months to one (1) year. During this time, account access is restricted, and measures are in place to prevent the opening of new accounts for excluded players. To apply for a self-exclusion, please e-mail us at [email protected].Help Centers
- The following organization specializes in assisting individuals who feel they may have issues with problem gambling:
| Life Change Recovery Center Dr. Randy Misael S. Dellosa 105 Scout Rallos Street, Kamuning Barangay Sacred Heart, Quezon City, Metro Manila, Philippines Tel. nos. (02) 415-7964 / 415-6529 Website: www.lifechangerecovery.com |
| Support Group and Training Consultancy, Inc. Tel. no. 0929-165-0414 Email: [email protected] |
| Roads and Bridges to Recovery 520 EDBEN Building Dr. Sixto Antonio Avenue, Maybunga, Pasig City, Metro Manila, Philippines Tel. no. (02) 643-6056 loc. 112 Cebu Branch: Upper Malibu Beach Street, Subangdaku, Mandaue City, Cebu Email: [email protected] |
| Penuel Home 388 Smith St. cor. Mariano Marcos, Brgy. Maytunas, San Juan 1500 Philippines Tel. nos. (+632) 722-5389 / (+632) 404-6446 / 0917-541-2587 Josefina Reyes 0917-580-3637 Email: [email protected] |
Do you suspect that either you might be struggling with gambling-related issues? Reach out to us for a conversation.Our "Connect with Us" feature connects customers with our support team for responsible gambling tips and guidance on seeking professional counseling. Your well-being is important to us.Connect with us through email at [email protected]. or chat us through our website’s tawk.to live chat (https://rlivegameglobal.tawk.help). For more information on Responsible Gaming please visit <https://rlivegameglobal.tawk.help/article/responsible-gaming>.
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